ProQenYour customers already use WhatsApp all day. Meeting them there is often the quickest way to save time and sell more.
Four things worth automating
- Order taking. Show the menu, collect the order and send a UPI payment link.
- Appointment reminders. Cut no-shows with a message the day before.
- Common questions. Timings, location, prices and delivery areas answered instantly.
- Status updates. "Your order is ready" without anyone typing.
Keep a human in the loop
The best bots know when to stop. When a customer asks something unusual or is upset, hand the chat to a person with the full history attached.
Start small
- Pick one repetitive task, such as answering "are you open today?"
- Automate only that for two weeks.
- Read the conversations, fix what confuses people, then add the next task.
Rules to respect
WhatsApp requires opt-in for business messages and has template rules for outbound messages. A good setup handles this for you.
We build WhatsApp assistants as part of our AI & Automation service. Describe your use case and we'll suggest a first version.